VoIP & Unified Communication for a Multi-Location Law Firm
Our Results
Reduced phone system costs by 30%.
Enhanced communication efficiency across all locations.
Improved client satisfaction with faster response times.
What We Did
- Conducted a full communications audit across five office locations in Manhattan and Brooklyn, identifying inconsistent phone systems and limited inter-office connectivity.
- Designed a unified VoIP architecture that supports both internal collaboration and external client communications, ensuring full regulatory compliance (HIPAA, client confidentiality standards).
- Replaced legacy PBX systems with a cloud-hosted VoIP solution, enabling flexible call routing, voicemail-to-email, call recording, and real-time monitoring.
- Integrated the system with Microsoft Teams and legal CRMs, allowing attorneys to make and receive secure calls directly from their workstations or mobile devices.
- Set up redundant internet failover solutions to guarantee uninterrupted communication even during outages.
- Configured advanced call analytics and reporting tools for admin teams to monitor response times, client service levels, and call quality.